1.- INTRODUCTION

This Privacy Policy applies to the website of Telcomdis Tecnología, S.L.U.(telcomdis.com), as well as to the products and services that you may purchase (hereinafter collectively referred to as the «Services»). Telcomdis Tecnología, S.L.U. can communicate your personal data to trusted companies when it is necessary to provide external services related to Telcomdis Tecnología, S.L.U. The changes in this Privacy Policy will be communicated through the web page or other means so that you are aware of the modifications and you can continue using our «Services». By continuing to use our «Services» after we have notified you of the changes, we will understand that you agree to the changes, unless your express consent is required.

2.- RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

In accordance with the General Data Protection Regulation (GDPR), we inform you that Telcomdis Tecnología, S.L.U. is responsible for the processing of the personal data you provide us. Our address is Avenida de la Industria, 32 – 28108 Alcobendas (Madrid), contact telephone: +34 91 103 30 01, and e-mail: info@telcomdis.com.

3.- PURPOSE OF THE TREATMENT OF YOUR DATA

In Telcomdis Tecnología, S.L.U. we can treat your personal data for the following purposes:

1.- Contact

Manage your personal data when you contact Telcomdis Tecnología, S.L.U. through the contact form on our website telcomdis.com or when you send them to us for registration as a customer. Also, your data will be processed in order to manage both the queries you send us through the channels provided for this purpose on our website and to contact you for any matter arising from our business relationship.

2.- Telephone and e-mail

Manage your inquiry when you contact us, either for a consultation or for any other request you send us, via telephone, email or other telematic means.

3.- Client Area Registration

Manage your registration as a Client, as well as other additional data that may be generated in order to manage the requests you register through the Client Area of the website or in any other way derived from your relationship with us.

Contracting of products and services

To manage the contracting of products and services, as well as subsequent data that may arise from the relationship with Telcomdis Tecnología, S.L.U. In the contracting procedure may be requested, among others, data relating to your bank account, which will be communicated to the entity that manages the collection. This request will be made for the main purpose of managing payment for the provision of services necessary for the contracting of the product or service.

5.- Advertising of own products and services

Telcomdis Tecnología, S.L.U. will be able to send you, through postal mail, email, SMS, whatsapp and any other means of electronic communication, advertising both general and adapted to your characteristics, related to our own services.

6.- Data Retention

Provided that you have authorized it, Telcomdis Tecnología, S.L.U. will keep your data once the contractual relationship is terminated for the time strictly necessary and deemed appropriate in case the business relationship is reactivated.

7.- Other channels

We may also contact you and collect your data through other channels such as telephone, email, apps owned by Telcomdis Tecnología, S.L.U. or through social networks, in which case we will inform you about the purposes for which we will treat your data, and request your consent in each of these channels.

4.- DATA PROCESSED AND SOURCE OF COLLECTION

The data processed comes from:

• Data provided by you, through the completion of forms for this purpose enabled on the web or through the sending of the same by email.
• Data derived from the provision of the service. This category includes navigation data through the public website or access to the Customer Area that you provide indirectly and that are derived from the provision and maintenance of this activity.

Depending on the service, the data processed includes the following typology:

• Identification data (e.g. name, surname, ID card, postal address, e-mail address, telephone number, etc.)
• Economic and operational data related to our contractual relationship for the provision of services.
• Transaction data for goods and services (e.g., payments for services rendered).
• Commercial information data (e.g. interests in products or services).

5.- LEGAL LEGITIMACY FOR THE PROCESSING OF YOUR DATA

The processing of your data related to “Contact,” “Form,” “Chat,” and “Client Area Registration,” as well as other communication channels available to you, is based on maintaining your request and, where applicable, on the provision of the contracted services. Likewise, the legal basis for the processing of your data derived from contracting is the execution of the service or product provision agreement with Telcomdis Tecnología, S.L.U. (in accordance with the terms and conditions arising from the request for a commercial relationship). The sending of advertising regarding Telcomdis Tecnología, S.L.U.’s own products may be based on the company’s legitimate interest. when you register as a customer or contract a service. In all other cases, the processing of your data will be based on the consents that you have given us and that we will keep as long as you do not request the deletion or opposition to the processing of your personal data.

6.- COMMUNICATION OF YOUR DATA

The data will not be provided to third parties unless it is necessary to meet the request, request on your part or legal justification, and once used may be retained for the general period established for the prescription of personal actions in civil legislation. When required by law, Telcomdis Tecnología, S.L.U. may communicate your data to the competent law enforcement agencies. In the same way, your data will be communicated to the entities in charge of the collection management.

7.- CONSERVATION PERIOD

Personal data will be retained for the time necessary to provide the service or until you withdraw your consent. Once the contractual relationship has ended, the data will be kept for a maximum of 2 years as a security method and in anticipation of a possible resumption of the business relationship. Subsequently, the data will be deleted in accordance with the provisions of the data protection regulations, which implies its blocking, being available only at the request of Judges and courts, the Public Prosecutor’s Office or the competent Public Administrations during the period of limitation of the actions that may arise and, after this, we will proceed to its complete elimination.

8.- YOUR RIGHTS

You have the right to obtain confirmation as to whether or not Telcomdis Tecnología, S.L.U. is processing your personal data. Likewise, as provided for in the General Data Protection Regulation, you have the following rights:

Access your data

You have the right to access and know what personal data we are processing concerning you.

Request rectification or deletion of your data

In certain circumstances, you have the right to rectify those personal data that you consider inaccurate and that concern you, and that are processed by Telcomdis Tecnología, S.L.U. or even to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.

Request the limitation of the processing of your data

In certain circumstances, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only keep them for the exercise or defense of claims as provided in the General Data Protection Regulation.

To the portability of your data

In certain circumstances, you will have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used, machine-readable format and to transmit it to another data controller.

Object to the processing of your data

In certain circumstances and for reasons related to your particular situation, you will have the right to object to the processing of your data in which case, we will stop processing them unless, for legitimate reasons and imperative need for the development of the activity, it is impossible.

Likewise, you have the right, at any time, to oppose the sending of advertising by electronic means, both your own and third parties, and to withdraw any of your consents, without affecting the previous treatment based on that consent. You may exercise the rights described above by sending a written request to Telcomdis Tecnología, S.L.U., at the postal address Avenida de la Industria, 32 – 28108 Alcobendas (Madrid) or by sending an e-mail to info@telcomdis.com indicating in both cases «Privacy Policy». Finally, please note that you can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights. You can contact them through their website: www.aepd.es .