In an increasingly dynamic business environment, where timing is everything and customer experience is a top priority, fast and effective team communication makes all the difference. This case study explores how UDON restaurants enhanced their operations by implementing Motorola Solutions’ CLPe two-way radios.

Motorola’s PMR446 radios have already proven their value in complex settings, as seen in our previous case study on the Starlite Occident Festival, where reliable communication was key to operational success.

UDON: Asian cuisine with urban style and precision

Founded in Barcelona in 2004, UDON is a restaurant chain inspired by traditional Japanese taverns, known as izakayas. Over time, it has become a leader in the Casual Dining segment, offering made-to-order dishes crafted from fresh ingredients and built around Asian noodles like Udon, Ramen and Soba. Its culinary philosophy is simple: health and taste.

With around 80 restaurants currently operating, UDON delivers a fast and flavorful dining experience, where coordination between kitchen, bar and floor staff is essential. To support this dynamic environment, the company turned to a professional communication solution that could keep pace with its teams.

Motorola Solutions: Keeping teams connected, effortlessly

Motorola Solutions is a global leader in professional communication technologies. Within its portfolio, the company offers a range of PMR446 license-free radios, designed to meet the needs of dynamic sectors such as hospitality and retail. Products like the CLPe Series and the XT Series stand out for their reliability, ease of use and performance. The CLPe in particular combines durable design with an elegant profile, delivering high-performance communication without the need for a license—making it ideal for everyday use in demanding work environments.

About the CLPe

The CLPe is a compact and professional two-way radio designed to keep teams connected throughout their shifts. Key features include:

✅ Up to 20 hours of battery life for extended coverage

✅ Lightweight and pocket-sized design that fits any uniform

✅ Loud and clear audio, even in noisy environments

✅ Oversized PTT button, easy to operate without distraction

✅ Smart LED ring, showing channel status, battery level and more

✅ Up to 16 channels, customizable with voice prompts

✅ IP54 rating for resistance to dust, water and impact

With various accessory options and intuitive voice-guided navigation, the CLPe adapts easily to different roles and workflows.

CLPe Implementation at UDON

UDON began deploying the CLPe around 2017, and its adoption has steadily expanded across the company’s network. Each restaurant typically operates an average of 6 CLPe devices, used by teams in the dining area, bar, and occasionally in kitchen or management roles.

The radios are programmed with dedicated channels for different teams—such as bar or waitstaff—and shared channels for general coordination, allowing each team to stay connected while maintaining clarity and focus. This setup supports smoother service in key areas like:

✅ Fast coordination between kitchen and floor staff
✅ Immediate response to special requests or guest needs
✅ Efficient management during busy periods
✅ Quick restocking and internal task alerts
✅ Direct access to managers for issue resolution

Because of its discreet and ergonomic design, the CLPe blends naturally into daily service, without affecting staff image or guest interaction. Its durability, long battery life and ease of use make it a trusted everyday tool across all shifts.

Wrapping Up with Value

UDON’s experience with Motorola Solutions’ CLPe radios highlights how the right communication tool can elevate day-to-day operations. Improved coordination, quicker response times and better service quality are just some of the benefits achieved.

In hospitality environments where every second counts, the CLPe stands out as a smart investment for keeping teams connected and operations running smoothly.

For more information, please contact our experts.